Returns & Exchanges
Honest descriptions, fair solutions.
Every bag is one of a kind
All Second Things pieces are pre-loved, and each one is a single item. We photograph and describe every bag as honestly as we can, so please look through all the photos, colours and details before you order. Need extra photos, measurements or a closer look at a corner or lining? Just ask — we’re glad to send more.
When we will exchange or refund
If your bag arrives significantly different from how it was described or photographed — for example, damage that was not shown, or a different item than the one you ordered — please contact us within 48 hours of delivery with clear photos (an unboxing video helps too). After we review it, we will offer an exchange, store credit or a refund.
What we can’t accept
- Change of mind after delivery (each piece is unique and cannot be restocked).
- Normal signs of pre-loved wear that are visible in the listing photos.
- Slight colour differences caused by screen settings or lighting.
- Items that have been used, altered or damaged after delivery.
How to start a return or exchange
- Email hello@secondthings.pk with your order number, a short description and photos.
- We’ll reply within 1–2 working days to confirm the next step.
- Once approved, send the item back in its original condition. If the item was not as described, we cover the return courier cost.
Refunds
Because we sell on Cash on Delivery, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 working days after we receive and inspect the item.