Frequently Asked Questions
Everything you might want to know about pre-loved shopping with us.
What does “pre-loved” mean?
Pre-loved means a bag that has had a first life with someone else and is ready to be loved again. Every piece is hand-picked, photographed in detail and described honestly so you know exactly what you are getting.
Are all the bags one of a kind?
Yes. Each listing is a single bag. Once it is sold it will not return, so if you fall in love with one, we suggest ordering soon.
Can I see more photos or measurements?
Of course. Email us at hello@secondthings.pk with the name of the bag and what you would like to see — extra angles, the lining, hardware or exact measurements.
How do I pay?
Right now we offer Cash on Delivery across Pakistan. You pay the courier in cash when your parcel arrives — no online payment needed.
How much is delivery and how long does it take?
Delivery is a flat Rs. 250 per order, and free on orders over Rs. 15,000. Most orders arrive in 2–4 working days in major cities and 4–7 working days elsewhere. Full details are on our Shipping & Delivery page.
Will you confirm my order before sending it?
Yes. We confirm every Cash on Delivery order by phone, WhatsApp or email before dispatch, so please check your contact details at checkout.
What if my bag isn’t as described?
Contact us within 48 hours of delivery with photos and we will make it right with an exchange, store credit or a refund. See our Returns & Exchanges page for the full process.
Do you deliver outside Pakistan?
Not at the moment — we currently deliver within Pakistan only.
Can I hold or reserve a bag?
Bags are not held in your shopping bag until an order is placed, and because every piece is unique we recommend checking out as soon as you decide. If you have a special request, message us and we will do our best to help.
How can I contact you?
Email us at hello@secondthings.pk or send a message from our contact page. We read every message.